SharePoint Pals
 | Sign In
Fix For Office Documents Crash in SharePoint Online
by Sriram Varadarajan 16 Apr 2016
Enterprise Architect
Today  :   5     Total  :    2067

We were seeing increased number of issue with Microsoft Word and Excel crashing while using with SharePoint online. Most of user community uses SharePoint for collaborative work on Word/Excel document within their team. When they open document from SharePoint Online they get message “Word has stopped working” or “Excel has stopped working” and application crashes. This is issue has increased in the recent weeks.

Initial analysis/solution
I tried clearing the Upload Centre Cache and set the upload centre to delete the document as soon as those are closed. This work as miracle for some cases not exactly sure why this happens or gets resolves. But today had an instance even the above solution is not working. I tried clearing cache of Upload Centre and the browser but no luck.  Then we took this issue to MS to understand the root cause.


As per MS, this is a known issue and scheduled to be resolved in subsequent updates.
As a temporary fix, MS has provided Critical on Demand (COD) patch


blog comments powered by Disqus

SharePoint Pals

SharePoint Pals, a community portal for SharePoint developers, Administrators and End Users. Let's join hands and share the point together.
Read this on mobile


Angular Js Training In Chennai
Advanced Angular Js training with real world developer scenarios
Angular Js, Web Api and Ionic for .Net Developers
All in one client side application development for .Net developers
Angular Js For SharePoint Developers
Get ready for the future. Its no more just C#

Get Connected

SharePoint Resources

SharePoint 2013 and 2010 Web Parts
Free Web Parts with Source Code for SharePoint Community

SharePoint 2013 Books and Tutorials
Collection of free SharePoint 2013 books and tutorials (eBooks, pdfs)

Supported By

Contribute your article and be eligible for a one month Free Subscription for Plural Sight. The Author of the most popular New Article (published in the previous month) will be awarded with a Free One month Plural Sight Subscription. Article can be sent to in a word document.

Related Resources

Recent Tweets

Twitter October 23, 22:21
How to Add/Remove User Custom Actions (in Site Actions Menu) Programmatically using CSOM PNP in SharePoint -

Twitter October 21, 21:34
How to Add a JS Link Reference to the Display Form or Any other ASPX Programmatically using CSOM PNP in SharePoint -

Twitter October 20, 13:01
How to Add a JS Link Reference to the NewForm and EditForm Programmatically using CSOM PNP in SharePoint Office 365-

Twitter October 12, 12:15
How to Deploy Provider Hosted Apps (Add-Ins) by App Stapling in SharePoint Office 365 -

Twitter October 11, 13:39
How to Deploy Provider HostedApp programmatically using CSOM in SharePoint Office 365 Activating Developer Feature -

Follow us @SharePointPals
Note: For Customization and Configuration, CheckOutRecent Tweets Documentation